House checks & property care
Someone you'd trust with your keys — and proof they turned up.
We look after Oxfordshire homes while their owners are away. Plants watered, pets fed, post cleared, security checked. After every visit you get a timestamped report with photos, so you know exactly what happened and when.
Free home visit before your first booking · No obligation
- All doors and windows secureFront, rear, side gate
- Plants watered — 14 potsConservatory and rear terrace
- Cats fed, litter changedBoth eating well, no concerns
- Heating on, taps runBoiler 1.4 bar · 12°C hallway
- Post collected, bins outLeft on kitchen table
Why this matters
Most home insurance quietly stops covering you after 30 days.
Leave a property unoccupied for longer than your policy allows and cover for escape of water, theft and malicious damage can fall away — often exactly when the risk is highest. Nearly every policy will keep you covered if the house is inspected and recorded at set intervals.
That's the job. We visit on the schedule your insurer asks for, run the checks, and send you a dated record you can forward straight to them if you ever need to claim.
Figures are typical of standard UK home policies. Your own wording is what counts — send us the relevant page and we'll build the schedule to match it.
How it works
Four steps, and the first two are free.
We come and meet you
At your home, no charge. We walk round together, you show us what matters, we note the quirks — the window that sticks, the neighbour with the spare key.
You get a written plan
A fixed price per visit and a checklist of exactly what we'll do each time. Nothing vague, nothing added later.
We visit while you're away
On the agreed days, within the agreed window. Keys held securely and never labelled with your address.
The report lands the same day
Photos, timings and anything we noticed. If something's wrong you hear from us within the hour, not on your return.
What we do
Book one thing, or the lot.
Every plan is built around one house. These are the parts people ask for most.
Plants & garden
Indoor and outdoor watering to your schedule, greenhouse ventilation, a quick tidy of anything the wind's brought down.
Pet feeding & company
Cats, rabbits, chickens, fish. Feeding, fresh water, litter, and proper time spent with them — plus a photo so you can see they're fine.
Security checks
Doors, windows, gates and outbuildings. Lights and curtains varied so the house looks lived in. Anything odd reported straight away.
Insurance inspections
The full unoccupied-property routine: taps run, heating verified, meters read, water and stopcock checked, everything dated and recorded.
Post, bins & deliveries
Post cleared off the mat, bins out and back in on the right day, parcels taken in and stored out of sight.
Coming-home prep
Heating on, beds aired, milk and bread in, lights on for your arrival. The difference between a cold house and a welcome.
The difference
You shouldn't have to take our word for it.
Plenty of people will offer to pop in on your house. Almost none of them will show you what they did. We borrowed the idea from good garages: you get the video, you see the problem, you decide.
- Photos are timestamped and location-stamped at the moment they're taken
- Every checklist item marked done, with the time it was done
- Anything unusual flagged with a photo before we leave the property
- The full history kept for your records — useful if you ever claim
Refer someone
Recommend us, and when they book their first paid visit, your next one is free.
No code to remember and no limit — they just mention your name when they call. Nearly all our work comes from one neighbour telling another, and it seems only fair that should be worth something to you.
Questions
The things people ask before they hand over a key.
Both of us hold Enhanced DBS certificates and you're welcome to see them. We're not a faceless agency — you'll meet us before you book and you'll get the same two people every visit. Keys are stored in a locked safe, tagged with a reference number only, never with your name or address.
Yes. We carry public liability cover and separate cover for care, custody and control — which is the one that matters, because it covers your belongings while they're in our hands. We hold £3 million of cover, policy number AZBI5681009XB, and we'll send the certificate with your quote.
Usually, but check your own wording — the interval and the checks required vary between policies. Send us the relevant page and we'll build the schedule around it, then give you dated reports you can produce if you ever need to claim. We can't confirm cover on your insurer's behalf.
Oxford and the surrounding villages, out towards Witney, Woodstock, Bicester, Thame, Abingdon and Wallingford. Further afield is often still fine — travel is priced into the quote, so you'll see it clearly before you commit.
You hear from us within the hour, with photos. If it's urgent and you've asked us to, we'll call your nominated tradesperson or ours and stay until it's dealt with. Callout and waiting time is charged at an hourly rate agreed up front.
Two weeks is comfortable, and we'll always try to help at shorter notice. Christmas and August book up first — if you know your dates, tell us early and we'll hold them.
Ready when you are
Tell us about your house.
A few questions, an indicative price, and a free visit to confirm it. Takes about two minutes.
Services
Everything we can take off your hands.
Priced per visit and built into one plan for your house. Mix them however you like — most people combine a security check with two or three of the others.
Home security & presence checks
A full external and internal walk-round. Doors, windows, gates, sheds and garages. We vary curtains, blinds and lights so the house reads as lived in, move parcels out of sight and clear the drive of anything that signals an empty house. Photographed each time.
Unoccupied property inspections
Built to whatever interval your insurer specifies. Taps and toilets run to keep traps sealed, stopcock and visible pipework checked, heating confirmed running, meter readings recorded, damp and leak signs looked for. Delivered as a dated report you can hand to an insurer.
Plant & garden care
Indoor pots, greenhouse, containers and beds. Watering to a schedule you set, greenhouse vents opened and closed, hanging baskets fed, storm debris cleared. For longer absences we can arrange mowing through a gardener we work with.
Pet feeding & welfare visits
Cats, rabbits, guinea pigs, chickens, fish and reptiles. Feeding, fresh water, litter trays, hutch cleaning, medication if you show us how. Time spent with them, not just food put down — and a photo of your animal every single visit.
Post, bins & deliveries
Post lifted off the mat and stacked out of sight, junk mail binned, bins presented and brought back on collection day, parcels received and stored. Small things that make an empty house look occupied.
Key holding & access for trades
We hold a key so a boiler engineer, cleaner or delivery can get in while you're away. We stay for the appointment, note what was done and photograph the work.
Light housekeeping
A tidy and air-out before you're back, beds made up, dust knocked off, fridge cleared of anything that turned. Not a full clean — that's a different trade and we'll recommend someone if you want one.
Arrival & departure prep
Heating on and house warm for your return, milk, bread and basics in the fridge, a lamp on so you're not walking into a dark hallway. Before you go: bins done, plants soaked, everything switched off and checked.
How we price
One rate per visit. You see it before you book.
Pet & plant visit
20–30 minutes. Feeding, fresh water, litter, proper time with your animals, plants watered, a quick look round and a photo report.
Home check
Up to 45 minutes. The full holiday visit — security walk-round, post, bins, lights varied, heating checked, pets and plants included, full photo report.
Unoccupied inspection
Up to an hour. Built to your insurer's interval — taps run, stopcock and pipework checked, heating verified, meters read, formal dated report.
Every quote is built from four things, and we show you all four: the checks you want done, how long they take, how far we travel to you, and how often we come. There's no membership, no minimum term and no charge for the first visit where we meet you and work it out.
- Fixed price per visit, agreed in writing before we start
- Travel included in the rate — no surprise mileage on the invoice
- Regular and long-absence bookings priced lower per visit
- Emergency callouts charged hourly at a rate you agree up front
- Recommend us to someone and your next visit is free once they book
Book a visit
Tell us about your house.
Five short steps. You'll see an indicative price as you go, and we'll confirm it properly at a free visit before anything is booked.
About us
Two people, not an agency.
You'll meet us both before you book, and it'll be one of us at your door every time. That's the whole point.
We're Aron and Aniko, and we live in Wootton, just outside Abingdon. Evenlode started the way most useful things do — with something we kept doing badly as a favour. Between us we'd been handed the keys to a fair few houses over the years: plants watered, cats fed, parcels taken in, a look round while someone was in hospital. We did it willingly and we did it inconsistently, and not once did we tell anybody what we'd actually found.
What changed it was noticing how much people worry while they're away, and how little they ever get told. You hand your keys to someone, you fly off, and then there's silence for a fortnight. So we built the thing we'd have wanted ourselves: a fixed checklist agreed before you go, and a dated report with photographs after every single visit — including the visits where nothing at all happened, because those are the ones that let you stop thinking about it.
We're two people and we intend to stay small enough that you always know who's coming to your door. You'll meet us both before you book anything, and you'll get the same two faces every time.
Aron
Co-founder
Aron looks after the property side — the security walk-rounds, the unoccupied inspections, meter readings and anything involving a stopcock. If your insurer has set an inspection interval, he's the one who'll read the wording and build the schedule around it. He also answers the phone, so he's usually the first person you'll speak to.
Aniko
Co-founder
Aniko looks after everything living: plants, greenhouses, cats, chickens and whatever else needs feeding while you're away. She writes most of the visit reports, which is why they tend to tell you that your cat spent the first ten minutes under the bed and then came out for dinner, rather than simply "fed".
Where we work
Oxford and the villages around it. If you're outside this and want to ask anyway, please do — we'd rather tell you honestly than have you not ask.
Our promises
Four things we won't bend on.
You get the same faces
No rota of strangers. If we ever need cover, you'll know who and why before it happens.
Every visit is documented
Timestamped, photographed, sent the same day. Even the visits where nothing happened.
Bad news travels fast
If something's wrong you hear it within the hour, with a photo. Never saved up for your return.
The price is the price
Agreed in writing before we start. Nothing added afterwards without you saying yes first.
Contact
Ask us anything.
Including the awkward questions. We'd rather answer them now than have you wondering.
Get in touch directly
Wootton, near Abingdon, Oxfordshire
Mon–Sat, 8am–7pm. Sundays for existing clients and anything urgent.
Recommend us, and your next visit is free
If you send someone our way and they book a paid visit, we'll take one of yours off the bill. No limit and nothing to remember — they just mention your name when they get in touch.
Thinking of working with us?
If you're a gardener, cleaner, vet, letting agent or holiday-let manager in Oxfordshire, we'd like to talk. We pass work out constantly and we'd rather send it to someone we've met.
Coverage
Oxford, Abingdon and the surrounding villages. Beyond that, just ask.
Legal
Privacy notice
How we look after information about you, your home and your animals — written to be read, not to be skipped.
On this page
1. Who we are
Evenlode is a trading name of Inovatrix Ltd, a company registered in England and Wales, company number 15696992, based in Wootton, near Abingdon, Oxfordshire.
We are the data controller for the information described in this notice. That means we decide what is collected and why, and we are responsible for looking after it.
Registered with the Information Commissioner's Office, registration number 00018164445.
You can reach us at [email protected] or 07407 821163.
2. The short version
We collect what we need to look after your home and nothing beyond it. We take photographs inside and outside your property to evidence each visit, and we send them to you. We do not sell your information, we do not share it for advertising, and we do not add you to marketing lists you did not ask for.
The most sensitive things we hold are your address, your keys and your alarm code. Section 9 explains how those are kept.
3. What we collect
| Category | Examples |
|---|---|
| Contact details | Your name, address, email, phone numbers, and how you prefer to be contacted |
| Property information | Address, layout notes, access arrangements, alarm codes, key safe codes, location of the stopcock and meters, quirks we need to know about |
| Visit records | Dates and times of visits, checklists completed, photographs and video, notes on anything we found |
| Animal information | Your pets' names, routines, dietary and medication needs, and your vet's details |
| Emergency contacts | Names and numbers of neighbours, family members or tradespeople you ask us to contact — see the note below |
| Enquiry details | What you told us on our booking or contact form, including your travel dates and how you heard about us |
| Payment records | Invoices, amounts, dates and payment references. We do not see or store your card details |
| Correspondence | Emails, texts and notes of phone calls between us |
Information about other people. If you give us details of a neighbour, relative, keyholder or vet, please tell them you have done so and point them to this notice. We will only use those details for the purpose you gave them to us for.
We do not deliberately collect special category data (such as health information). If you tell us something of that kind because it is relevant — for example that a member of the household is unwell and we should not be alarmed by a parked car — we will record only what is necessary and treat it with particular care.
4. Why we use it, and our lawful basis
| What we do | Lawful basis |
|---|---|
| Quote for work and answer your enquiry | Steps taken at your request before entering a contract |
| Carry out the visits and send you reports | Performance of our contract with you |
| Contact you, or your emergency contacts, about something we have found | Performance of our contract; our legitimate interests in protecting your property; occasionally the vital interests of a person or animal |
| Keep records of visits in case of a later dispute or insurance claim | Our legitimate interests in defending claims and evidencing the work we did |
| Invoice you and keep accounts | Legal obligation, and our legitimate interests in running the business |
| Improve how we work and train ourselves | Our legitimate interests in providing a competent service |
| Send you marketing about our services | Your consent, or our legitimate interests where you are an existing client |
Where we rely on legitimate interests, we have considered whether our interest is outweighed by your rights, and we think it is not. You can ask us to explain that assessment, and you can object — see section 10.
5. Photographs and visit reports
Photographing each visit is central to what we do. It is how you know what happened, and it is what makes our records useful if you ever need to evidence an inspection to an insurer.
- We photograph the parts of your property relevant to the checks you have asked for — doors, windows, meters, plants, animals, and anything that looks wrong.
- Photographs are taken on our phones, recorded with the date and time, and sent to you the same day.
- We do not photograph personal papers, screens, correspondence, or anything in the property beyond what the checklist needs.
- We do not photograph people. If somebody is inadvertently caught in a shot, we delete it.
- We will not use photographs of your home for marketing, on our website, or anywhere public unless you have given us separate written permission, and you can withdraw that permission at any time.
If there is a room, an outbuilding or an item you would rather we never photographed, tell us and we will note it on your file.
6. Who we share it with
We share your information only where we need to:
- Emergency services, if we find something at your property that requires them
- Tradespeople you have nominated, or ours where you have authorised us to call one, and only the details needed to do the job
- Your vet, if an animal in our care needs attention
- The contacts you have given us, in the circumstances you have asked us to contact them
- Our insurers, and our accountant or professional advisers, where relevant to a claim or to running the business
- Service providers who help us operate — our website form provider, email provider, cloud storage and accounting software. They act on our instructions and cannot use your information for their own purposes
- Anyone we are legally required to disclose to, such as a court, the police or a regulator
We never sell your information, and we do not share it with advertisers or data brokers.
7. Where it is stored
Your information is stored in the United Kingdom and the European Economic Area. A small number of the providers we rely on to run the business — our website form provider, our email and our cloud storage — may process data outside the UK. Where they do, we rely on the UK Government's adequacy regulations or on the International Data Transfer Agreement or Addendum, so your information keeps the same level of protection it would have here.
We will tell you which providers we use if you ask.
8. How long we keep it
| Record | Kept for |
|---|---|
| Enquiries that do not become bookings | 12 months, then deleted |
| Client contract and visit records, including photographs | 6 years after our last work for you, matching the period in which a claim could be brought |
| Keys, alarm and key safe codes | Returned or securely destroyed within 14 days of the end of our arrangement, or sooner on request |
| Invoices and accounting records | 6 years, as required for tax |
| Marketing consents | Until you withdraw them |
If you would like your photographs deleted sooner than six years, ask us. We will explain what we need to retain and why, and delete the rest.
9. How we keep it safe
- Keys are never labelled with your name or address. They carry a reference number only, and the list matching numbers to properties is held separately and securely.
- Keys are kept in a locked safe when not in use, and are never left in a vehicle.
- Alarm and key safe codes are stored in an encrypted, password-protected system — never written down in a notebook or saved in a phone's notes app.
- Our phones and devices are encrypted, PIN-protected and can be wiped remotely if lost.
- Only the two of us have access. If we ever engage anyone else, they will be background-checked and bound by the same obligations before they see anything.
- If keys go missing or your information is exposed, we will tell you promptly, and we will report the breach to the ICO within 72 hours where the law requires it.
10. Your rights
Under UK data protection law you have the right to:
- Be told what we hold and why — that is this notice, and you can always ask for more detail
- Get a copy of your information, usually within one month and free of charge
- Correct anything inaccurate or incomplete
- Have it deleted, where we no longer need it and no legal duty requires us to keep it
- Restrict or object to how we use it, including objecting to anything we do on the basis of legitimate interests
- Receive it in a portable format, where we hold it by consent or under our contract with you
- Withdraw consent at any time, where consent is what we relied on
To exercise any of these, email [email protected]. We may ask you to confirm your identity first, so we are not handing your information to somebody else.
11. Cookies and this website
This website does not use tracking or advertising cookies, and it does not profile you. Nothing is stored on your device beyond what your browser needs to display the page.
When you submit our booking or contact form, the details you enter are sent to us through our website form provider and by email. Our web host records standard technical logs, including IP addresses, for security and to keep the site running.
12. Marketing
We will only email you about our services if you asked us to, or if you are an existing client and it relates to something similar to what we already did for you. Every message will have an unsubscribe link, and we will act on it immediately. We do not pass your details to anyone else for marketing.
13. Changes, and how to complain
If we change this notice we will update the date at the top, and we will tell existing clients directly if the change is significant.
If you are unhappy with how we have handled your information, please tell us first — we would much rather put it right. Email [email protected] and we will respond within 14 days.
You also have the right to complain to the Information Commissioner's Office at any time: ico.org.uk/make-a-complaint, or 0303 123 1113.
Legal
Terms of service
What we promise to do, what we need from you, and what happens if something goes wrong.
On this page
- About us, and these terms
- Words we use
- Quotes, and how we form an agreement
- The free first visit
- Your right to change your mind
- Cancelling or moving visits
- Prices and payment
- Keys, codes and access
- What we will do
- What we need from you
- Animals
- Emergencies and spending on your behalf
- Insurance
- Photographs and reports
- Our responsibility to you
- Things outside our control
- Ending the agreement
- Complaints
- General
- Cancellation form
1. About us, and these terms
Evenlode is a trading name of Inovatrix Ltd, a company registered in England and Wales, company number 15696992, based in Wootton, near Abingdon, Oxfordshire. You can contact us at [email protected] or 07407 821163.
These terms apply to the services we provide to you. Please read them before booking — by accepting our quote you accept these terms. Nothing in them affects your legal rights as a consumer.
2. Words we use
- Property — the address we have agreed to visit.
- Visit — one attendance at the property to carry out the agreed checklist.
- Schedule — the agreed dates, frequency and time windows for visits.
- Checklist — the written list of tasks we will carry out at each visit, set out in your quote.
3. Quotes, and how we form an agreement
We will give you a written quote setting out the checklist, the price per visit, the schedule and any one-off charges. Quotes are valid for 30 days.
Any price shown on our website's booking form is an indication only, not a quote. It is generated from the answers you give and does not account for what we find when we visit. It does not bind either of us.
An agreement is formed when you accept our written quote in writing (by email, text or by signing it). At that point these terms apply.
4. The free first visit
Before you book, we will come to the property to meet you, look round and understand what is needed. This visit is free and carries no obligation on either side. We may decline to quote afterwards — for example if the property is outside our area, or we do not think we can do the job properly.
5. Your right to change your mind
Because we agree our contracts at your home, by phone or by email, you have a legal right to cancel within 14 days of accepting our quote, without giving a reason and without charge. This is your statutory cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, just tell us — email, text or phone is fine, or use the form in section 20. We will refund anything you have paid within 14 days of being told, using the same method you paid by.
If you need us to start within those 14 days, we can, but you must ask us to expressly and we will confirm it in writing. If you then cancel during the cooling-off period, you will pay a proportionate amount for the visits already carried out, and we will refund the rest. If we have fully completed the service within the 14 days at your express request, and you acknowledged at the time that you would lose the right to cancel once it was complete, the right to cancel no longer applies.
6. Cancelling or moving visits
After the cooling-off period, these notice terms apply:
| Notice you give us | Charge |
|---|---|
| More than 7 days before the first visit | No charge |
| 2 to 7 days before | 50% of the booking |
| Less than 48 hours before | 100% of the booking |
| Coming home early | Visits already carried out, plus one further visit |
We will always try to be reasonable if your plans change because of illness, bereavement, a cancelled flight or something similar. Just tell us.
If we need to cancel a visit, we will tell you as soon as we can, refund anything you have paid for it, and offer an alternative where one is possible.
7. Prices and payment
- Prices are as set out in your quote and include travel. They are not subject to VAT.
- For bookings of more than £200, we may ask for a deposit of 25% to hold the dates.
- We invoice [on completion of the booking / monthly in arrears for ongoing arrangements]. Payment is due within 14 days by bank transfer or card.
- Extra work you ask for during a booking will be agreed with you first and added to the invoice.
- If an invoice is not paid on time we may charge interest at 3% a year above the Bank of England base rate, from the due date until payment. We will always chase you properly before doing so.
- We may change our prices for ongoing arrangements by giving you 30 days written notice. If you do not want to continue at the new price, you may end the arrangement with no penalty.
8. Keys, codes and access
- You must give us a working set of keys, and any codes we need, at or before the free first visit — not on the morning you leave.
- Keys are held securely, tagged with a reference number only, never with your name or address. Section 9 of our privacy notice sets out how.
- We will return keys within 14 days of the end of our arrangement, or sooner if you ask.
- If we cannot get in — the key does not work, the alarm code is wrong, a bolt has been left across — we will contact you and your emergency contact. If we cannot gain access we will charge for the visit, because we have travelled and attended.
- Tell us if anybody else will be at the property during our booking. Arriving to find an unexpected person in a house we believed empty is unpleasant for everybody.
9. What we will do
- Carry out the agreed checklist at each visit, with reasonable care and skill.
- Attend within the agreed time window. Where you have asked for a specific time we will do our best, but traffic and earlier visits mean we cannot guarantee it to the minute.
- Send you a report after every visit, the same day, with photographs and timings.
- Tell you within one hour of finding anything that needs your attention.
- Secure the property when we leave.
- Send the same two people wherever possible, and tell you in advance if that is not going to be the case.
We are not a security or alarm response company, and we do not provide a guarding service. Our visits are scheduled inspections, not surveillance, and the property is unattended between them.
10. What we need from you
- Accurate information about the property, its systems and anything hazardous — dodgy wiring, a step that gives way, a gate that must not be opened.
- Working utilities, heating and water at the property during the booking.
- Everything we need to do the job: watering can, pet food, litter, cleaning items, bin day, alarm instructions.
- Your own buildings and contents insurance in force, and confirmation that your insurer is content with the arrangement — see section 13.
- A contact who can be reached while you are away, and who can make decisions if we cannot reach you.
- Notice of anything that changes — new locks, a new alarm code, a builder due, a neighbour with a key.
If you do not give us these and we cannot do the job as a result, we may still charge for the visit.
11. Animals
- Animals in our care must be in good health, up to date with vaccinations and treatments, and not known to be aggressive. Tell us honestly — we would far rather know.
- You must leave your vet's details, and confirm you authorise us to seek treatment if needed.
- We provide feeding and welfare visits only. We do not provide overnight care, boarding or dog walking.
- If an animal becomes ill or injured we will contact you immediately and, if we cannot reach you, act in the animal's best interests, including taking it to the vet.
- Veterinary costs are yours. Section 12 sets out the limit on what we will commit without speaking to you.
12. Emergencies and spending on your behalf
If we find something urgent — a leak, a break-in, a failed boiler, a sick animal — we will try to contact you first, then your emergency contact.
If we cannot reach either of you and delay would cause harm or damage, you authorise us to take reasonable steps, including calling the emergency services, arranging a tradesperson, or taking an animal to a vet.
We will not commit more than £150 on your behalf without your express agreement, except where an animal needs urgent veterinary treatment, in which case we will do what is necessary and tell you as soon as we can.
Any money we spend on your behalf is repayable, and we will provide receipts. We may add a callout and waiting-time charge of £25 per hour, agreed in your quote.
We are not responsible for the work of a third-party tradesperson we arrange on your behalf. Their contract is with you.
13. Insurance
Ours. We hold public liability insurance of £3 million, including cover for care, custody and control, under policy number AZBI5681009XB. We will send you the certificate with your quote and you can ask to see it at any time.
Yours. You must keep buildings and contents insurance in force. It is your responsibility to check your policy wording, tell your insurer about the arrangement, and comply with any conditions it imposes — particularly any unoccupied property clause.
We are not insurance advisers or intermediaries. We will build our schedule around whatever inspection interval your policy specifies, and give you dated, photographed records of every visit. We cannot and do not confirm that our visits satisfy your policy, and we are not liable if your insurer declines a claim. Only your insurer can tell you what your policy requires.
14. Photographs and reports
We photograph each visit as part of the service. What we photograph, how it is stored and how long we keep it is set out in our privacy notice. The reports are yours to use, including to send to an insurer.
We will not use images of your property publicly without your separate written permission.
15. Our responsibility to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking them or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the services.
Subject to that, our total liability arising out of any one booking is limited to the amount recoverable under our insurance for the relevant claim.
We are not responsible for:
- Damage or loss that occurs at the property between our visits, or that was already there when we arrived
- Faults in the property's structure, appliances, plumbing, heating or electrics, or their failure
- The acts or omissions of anybody else with access to the property
- Loss caused by inaccurate or incomplete information you gave us
- The natural death or illness of a plant or animal, where we followed the instructions you gave
- Business losses — we supply services to you for domestic and private use
16. Things outside our control
We are not liable for delays or failures caused by events beyond our reasonable control — severe weather, flooding, road closures, serious illness, or similar. If one happens we will contact you as soon as we can, and where we cannot carry out visits we will refund what you have paid for them. If the disruption is substantial, either of us may end the agreement and you will pay only for visits already carried out.
17. Ending the agreement
For ongoing arrangements, either of us may end it by giving 30 days written notice. You pay for visits carried out up to the end of the notice period.
We may end the agreement immediately, and charge you for what we have done, if you do not pay after we have asked, if you do not give us something essential to the job after we have asked, or if the property or the work turns out to be unsafe for us.
You may end the agreement immediately if we have broken these terms in a serious way and not put it right within 14 days of you telling us.
18. Complaints
If something has gone wrong, please tell us — email [email protected] or ring 07407 821163. We will acknowledge within 2 working days and give you a full response within 14 days.
If we cannot resolve it between us, you remain free to take the matter to court.
19. General
- We may transfer our rights and obligations under these terms to another organisation, and we will tell you in writing if we do. You may transfer yours only with our written agreement.
- This agreement is between you and us. Nobody else has any right to enforce it.
- If a court finds part of these terms unlawful, the rest will continue in force.
- If we do not insist that you do something straight away, or delay in taking steps against you, that does not prevent us doing so later.
- These terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings there.
20. Cancellation form
You do not have to use this form — any clear statement that you are cancelling is enough — but it is here if it is helpful. Send it to [email protected].
To Evenlode, Wootton, near Abingdon, Oxfordshire, [email protected]:
I hereby give notice that I cancel my contract for the supply of the following service:
Ordered on / received on: ______________________
Name: ______________________
Address: ______________________
Signature (only if sending on paper): ______________________
Date: ______________________